[v.mullins]

Contact CFMOTO Cares, below is the response I received from them.
Dealerships where not supposed to sell any of these machine's without installing the parking brake kit.. mine is a 2023 Zforce 950 Trail.
So if you have one of these you can get the parking brake kit installed at no cost. Also check your battery tie down strap, mine was missing that also. Dealer prep didn't install it.

On Monday, February 24, 2025 at 04:58:08 PM EST, Information <info@cfmotousa.com> wrote:


Good afternoon Virgil,

We just looked into the Warranty Bulletin named WAR-2023-10. There is not an expiration date on this recall. It is an active recall pending us having the part in stock. We currently have quite a few parts in stock to preform this recall.

Please schedule with the dealership to have them preform this warranty bulletin.

 

CFMOTO POWERSPORTS, INC.

[zrock]

to funny that this does not apply to the Canadian machines. When i contacted zforce they told me that the USA frames and the Canadian frames are different and their is no kit for canada. THen they contact the selling dealer to get ahold of me, what is the dealer to do if they are no supporting them? Im finding that the after support from CF is lacking as i do not believe for a min that their is no way to put a factory brake on these machines especially when all the mounts and predrilled holes are already their for the brake

[zrock]

Truly disappointed in CF over the Canadian lack of ebrake. I have been able to look at previous machines and the 2026 from front to back and every single location for a ebrake is in place on my machine so their BS of it not fitting is false. Instead they are willing to do a TSB on the trans with 11 hours of labor. Looking at what would be involved in installing a factory ebrake would be less cost and make the customer happy. Heck i would be happy if they just gave me the parts and i did the install.  They will not even respond to me now after several emails that they would just forward to the selling dealer to deal with, what is the dealer going to do if CFmoto will not help them. Sent them a email stating i did not want to hear from the dealer as i could just drive over their and talk to them that i wanted a resolution from them especially since the kit is available in the US.

[NMKawierider]

Seems odd that CFM isn't owning-up to this mistake and not taking care of it world-wide. In most business worlds customer satisfaction is the #1 key to success and growth.   

[bobinmurphy]

Strange, when the Gen2 Trail 800 was introduced there were only two variants - one for the US and the other for the rest of the world including Canada.  From the research I did at the time on mine I was left with the impression that the only difference in the two was the "world" version included the eBrake, horn, turn signals, etc.  A fellow owner in Spain confirmed that when we compared his to mine.  So I'm wondering if you got a US version (CF800-SZ-2) instead of the world version (CF800-SU-2).

Truly disappointed in CF over the Canadian lack of ebrake. I have been able to look at previous machines and the 2026 from front to back and every single location for a ebrake is in place on my machine so their BS of it not fitting is false. Instead they are willing to do a TSB on the trans with 11 hours of labor. Looking at what would be involved in installing a factory ebrake would be less cost and make the customer happy. Heck i would be happy if they just gave me the parts and i did the install.  They will not even respond to me now after several emails that they would just forward to the selling dealer to deal with, what is the dealer going to do if CFmoto will not help them. Sent them a email stating i did not want to hear from the dealer as i could just drive over their and talk to them that i wanted a resolution from them especially since the kit is available in the US.

[NMKawierider]

Wow..and here I was under the impression that they all were missing the e-brake..if it was only the US version that was missing the e-brake then I agree, he must of gotten a US version.If it were mine I think I would just go for one of these manual line-locks. Would have to do a little brake line extension and routing but that's simple enough..

https://www.amazon.com/Park-Lok-Universal-Hydraulic-Parking-Brake/dp/B01N9VOQTJ
 

[zrock]

Strange, when the Gen2 Trail 800 was introduced there were only two variants - one for the US and the other for the rest of the world including Canada.  From the research I did at the time on mine I was left with the impression that the only difference in the two was the "world" version included the eBrake, horn, turn signals, etc.  A fellow owner in Spain confirmed that when we compared his to mine.  So I'm wondering if you got a US version (CF800-SZ-2) instead of the world version (CF800-SU-2).

I doubt i got the US version as the dealer said that none of the rest had E brake as well. I do have the horn and blinkers find that kind of funny what am i going to do with blinkers on the trail as their is very few places in canada where u can ride on the road.

[zrock]

Seems odd that CFM isn't owning-up to this mistake and not taking care of it world-wide. In most business worlds customer satisfaction is the #1 key to success and growth.

I agree what does it really cost them in the long run very little in parts and some labour, heck i would have installed myself if they would have just supplied the parts. Mine stands out like a sore thumb as well since you do not see any in my area with 30's..

[zrock]

Well a update to this i went and was going to have the transmission upgrade done as per CF. The shop spits the engine and finds out the parts are wrong they contact CF and are told that my machine does not qualify for the upgrade. When they ask why the upgrade is listed under my vin they are told i have a different trans and they cannot tell what machines have that. SO here my machine sits split apart for no reason. Then they go to put it back together and found rust in one of the cycl and the machine has never been though anything deeper that a mud puddle so now i had to wait for a new cyl luckily that was covered under warranty. Here is a real kicker i have contacted CF multiple times since this and asked them to contact me directly and not have the dealer contact me and give me a real answer as to what  they are going to do for me as they have not fixed my original complaint of no ebrake and that is a safety issue especially since all my riding is in the mountains. They have yet to contact me... so to me they have the worst customer service ever as they have been ignoring my emails since shortly after day one when i purchased the machine and asked them about a ebrake and told them to stop having the dealer contact me as its not the dealers responsibility to make it right especially when the USA can get the ebrake kit

[NMKawierider]

Well a update to this i went and was going to have the transmission upgrade done as per CF. The shop spits the engine and finds out the parts are wrong they contact CF and are told that my machine does not qualify for the upgrade. When they ask why the upgrade is listed under my vin they are told i have a different trans and they cannot tell what machines have that. SO here my machine sits split apart for no reason. Then they go to put it back together and found rust in one of the cycl and the machine has never been though anything deeper that a mud puddle so now i had to wait for a new cyl luckily that was covered under warranty. Here is a real kicker i have contacted CF multiple times since this and asked them to contact me directly and not have the dealer contact me and give me a real answer as to what  they are going to do for me as they have not fixed my original complaint of no ebrake and that is a safety issue especially since all my riding is in the mountains. They have yet to contact me... so to me they have the worst customer service ever as they have been ignoring my emails since shortly after day one when i purchased the machine and asked them about a ebrake and told them to stop having the dealer contact me as its not the dealers responsibility to make it right especially when the USA can get the ebrake kit

What is this transmission upgrade? what's it for? Looks like this dealer has something to answer for along with CFM.

[zrock]

What is this transmission upgrade? what's it for? And It's clear this dealer has no clue on what it's doing.

Well for one its CF moto that does not have a clue not my dealer, the upgrade was suggested by CF moto to me in a email that i had supplied the vin for and the dealer also showed me that it was listed under my vin as well and verified by CFmoto. So don't blame my dealer when you did not read the whole story especially when CFmoto admitted they made the mistake and they cannot tell what transmission in in the unit!!! Do some research and you will find out what the upgrade is on your own.. Just over the lack of contact from CF on this after i have sent numerous emails im very tempted to trade it and and go back to a Canam

[mikeyk101]

Whoa, whoa! You just ripped in the forum owner. Not cool, dude. I too would like some info on this supposed transmission upgrade. And I did try research and happen to be very good at digging. I came up blanks. And even the CF Moto site is mum on this. Maybe you were having a bad day and a bit frustrated, I have those too. But it would be appreciated if you can share what you know.

[zrock]

Funny i can find the upgrade in 30 seconds with google and its only available in Canada... You want a bad day go into a shop and see your engine in 100 pc,s and then be told that CFmoto screwed up. Then follow that up by the fact that CF has not responded to the several emails i sent requesting them to contact me about the situation and not pass it off to the dealer as the dealer cannot do anything anyway... and before you say it i have been extremely polite in these emails as i want them to respond.

Don't really care if that is the forum owner or not... he wants to rip on my dealer that i know everyone in their quite well then they better be prepared to get it back.

[mikeyk101]

I politely asked you to provide further info about the transmission upgrade and instead of doing so, you give me a condescending reply that you found it in 30 second Google search. And then you proceed to rip on @NMKawierider again! I'm surprised he hasn't banned you yet. I think your idea about returning to CanAm is the best thing you have said and can do. Maybe they will like your piss poor attitude better there pal. It's probably for the best and I wish you well.

[zrock]

I will defend my dealer 110% as it is not their fault it lies 100% on CFmoto and 100% their poor customer service.. Like i said i have been extremely polite with them and the only thing i asked them is to contact me directly and not pawn it off on the dealer like they did 2x already and like the dealer stated there is nothing they can do. I really do not care if a customer is Rude or Polite a Manufacturer like that should be answering every single customer back period... If i did that to my customers i would not be employed instead no matter what i treat every customer with the respect they deserve even if they do rip me a new one. They are just frustrated and in my business they are loosing huge money everyday they are down. But hey what to i know since all of my customers have been with me as long as i can remember and refuse to use anyone else.

Ya i gave you i could find it on google in 30 seconds because that is how i found it originally and then backed up by CF moto... People really need to learn how to search for things on their own. It gets tiring to see the same posts day after day where 30 seconds in a search would give them the answer..  Returning to can am may be a good thing as you do not see the same questions day after day.

Sad that you are unable to do such a simple task and search..