Yes, they look just like that.
I had a simlar issue with my 22 800XC.
Figured out that the gear oil had flooded the actuator case where resides a tiny little electric motor.
Sad part is, it's a 50 cent motor. You can find the motor.
But I have yet to find one with the right shaft length and tooth count on the gear.
I do do a lot of Up and downhill. Somtimes steep enough I have to lay back and have my feet on the fender well portion of my running boards to keep from flipping over the bars.
But, the seal shouldnt have failed either.
I ride the heck out of them, but really don't pound on them.
The positive side is that so far, the overall machines are actually rather pleasant to work on once you get to know them.