I ordered a keyway and oil filter from them. Got a call the next day that the keyway was not in stock and would take weeks. So I said just to cancel the order, guy said no problem. Checked my Credit card statement a couple months later found out the canceled it sure, had charged something like $48, they gave me back only $38.. Charged me $10 for canceling an order they didn't have the part for when the site said they did and never said anything about charging me on the phone.. All set with them.