Well, here's a little horror story about CFMoto, that actually has a happy ending.
In Sept of 2014, I purchased a brand new CFMoto 800 EX. For the price, I didn't think it was a bad deal at all, considering a comparably equipped RZR was $5000 more. Problems quickly started to arise however. On the second day with about 22 miles on the machine, the front differential prop shaft seal started leaking. On the 4th day, the lever for the tilt steering broke off. Not a big deal since I don't change the steering wheel position anyway. I kept a close watch on the front differential level until I had a chance to get it to the dealer, but the leak wasn't that bad.
At the first service with 522 miles, I found that the machine is a service nightmare. Nothing is easy to say the least on that machine. But, my main concern was that the Air Filter had come apart. The top of the filter cartridge itself had separated from the filter body, allowing unfiltered air into the engine for God only knows how long. I replaced the filter with a new one, but was not happy about what I had found and voiced my concern to the dealer. I guess they had several Air Filters that had suffered the same failure after some research on my part.
Spring riding season rolls around in May, and on the first ride of the year, the Temp Sensor on the Radiator failed. This was preventing the cooling fan from starting and causing the temp to increase. I never let it get to the point of boiling over and never let it even get to the top of the temp range on the gauge. We made it back home, and I scheduled an appointment with the dealer for service.
The dealer did an excellent job at repairing all the issues I had thus far encountered. We were still very happy with our CFMoto, and loved our machine. We rode until the end of July with no issues until I started to notice a ticking sound in the motor that just kept getting worse. Just as a side not, I tend to over maintain my machines. They get oil and filter changes every 800 miles, with a new air filters every other oil change, grease jobs after every wash.....I just take pride in my equipment.
With 2400 miles on the machine, I returned it to the dealer for service on July 30th, where the engine blew on start-up, on the trailer, in front of the dealership. After a month and a half of not hearing anything about my machine, I got really pissed and bought a 2016 RZR 900S. The delay, I was told, was unavailability of parts. The thing needed a complete new engine, and none were forthcoming.
I contacted CFMoto directly, and stirred the pot so to speak. To make an already long story shorter, I got a call yesterday Oct 1 from the dealer, telling me that CFMoto was refunding me all of my money for the purchase price, including Taxes!! Thats unheard of. Period.
The dealer really went to the plate for me on this issue, and to thank him, I told him I was going to purchase a new 2015 Zforce 800 53" model he has on the lot. We really loved our CFmoto, and want another even though we had problems with the first. These things happen with anything you buy, but the level of customer service from CFmoto and their willingness to satisfy customers is phenomenal. I've never seen this. Thank you to CFmoto and Bob at Plourde and Plourde in Caribou Maine for the best customer service I have ever encountered in my life.